Refund policy

At Fitbloom, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a return and refund process as outlined below.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, unwashed, and in its original condition

  • The item must be returned in the original packaging with all tags and accessories

  • The return request must be made within the specified return timeframe

  • Proof of purchase or order confirmation must be provided

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within 7 days of receiving the product.

After submitting a return request, customers must ship the item back within the timeframe provided by our support team.

Requests made after the return period may not be accepted.

3. Refund Process

Once we receive the returned item, it will be inspected by our team to ensure it meets the return eligibility criteria.

If approved:

  • The refund will be processed to the original payment method

  • Refunds are typically processed within 5–7 business days

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

4. Exchange Options

We offer exchanges for items that are damaged, defective, or incorrect.

If you would like to exchange a product, please contact us with:

  • Your order number

  • Product details

  • Photos of the item (if damaged or defective)

Exchange requests are subject to product availability.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos or videos clearly showing the issue

Once verified, we will arrange a replacement or refund, depending on the situation.

6. Non-Returnable Items

Certain items cannot be returned due to hygiene or safety reasons.

These may include:

  • Personal care products that have been opened or used

  • Items marked as final sale or non-returnable

  • Gift cards or promotional items

  • Products damaged due to misuse or improper handling

7. Return Shipping Costs

Return shipping costs may vary depending on the reason for the return.

  • If the return is due to our error (wrong or defective product), we will cover the return shipping cost.

  • If the return is due to customer preference (e.g., change of mind), the customer may be responsible for return shipping charges.

Shipping fees paid during the original order may not be refundable.